Your device isn't recognized by your Mac

• Microsoft Arc Touch Mouse Bluetooth
• Microsoft Arc Touch Mouse Walmart
• Using Microsoft Arc Touch Mouse On Mac Windows 10
• Microsoft Arc Touch Mouse Instructions

Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

Jan 01, 2015  The Microsoft Arc touch mouse has software for Mac OS X, but they say it is only for 10.4-10.7. I have an ARC mouse (surface edition) which i'd like to pair with my macbook air. I'm running el capitan (os X 10.11.1). From system preferences/mouse I can't even see the mouse. Is there anything else to try? As far as I understand, my macbook air is bluetooth 4.0 LE compatible.

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

Follow these steps if your mouse or keyboard sometimes stops responding temporarily.

Click or press a key

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.

Check for signal interference

• Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
• Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
• Avoid putting metal objects between your wireless device and your Mac.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if the tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.

Learn more about what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu > System Preferences, then select Language & Region.
2. Click the Keyboard Preferences button.
3. Click on the Input Sources tab.
4. Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
5. Select the checkbox next to Show Input menu in menu bar.
6. Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
7. Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:

• In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
• In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.

If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.

Microsoft has been making computer mice for many years and is considered one of the top peripheral manufacturers. The Arc Mouse series has seen many revisions, which I pointed out in a recent article highlighting Microsoft's convoluted naming scheme.

The new Surface Arc Mouse is part of the Surface Laptop and Surface Pro (2017) wave and brings a hardware redesign, some new colors, and a few changes. I spent the last month with it, and this is what I think.

What is the Surface Arc Mouse?

The new Surface Arc Mouse ($79.99) is the latest revision to the Microsoft Arc Touch Mouse Surface Edition (SE) ($69.99), which is still available from Microsoft. I'm a huge fan of the Microsoft Arc Touch Mouse SE, so the new Arc Mouse has a high bar to cross to win me over.

The main feature of the Arc Mouse remains unchanged: the mouse lays completely flat when not in use, which also disables the Bluetooth. Folding the mouse into the arc position enables Bluetooth and gives it an ergonomic grip that fits perfectly in the palm of your hand. It's a brilliant design.

Arc Mouse is best thought of as a travel mouse, hence the co-branding with Surface Laptop and Surface Pro. Of course, you could just as easily use it with the Surface Studio or any Windows 10 PC desktop or laptop that has Bluetooth 4.0.

At just 14 mm thin at its thickest point, the flat Arc Mouse easily slips into a bag making it the best travel mouse around, because there is no rounded bulge. The ability to bend it to an arc is bizarre yet awesome since no other mouse does this trick.

Surface Arc Mouse design

Coming in three colors – cobalt, burgundy, and light gray – the Arc Mouse is just as stylish as the Surface PC lineup. There is also a Microsoft Arc Mouse ($79.99), which is the same hardware, but in matte black and without the Surface branding.

The Arc Mouse is very minimalist. The top button area is just a large, single surfce that resembles a trackpad. There are right- and left-click abilities as expected, but there is unfortunately no gesture support, which would have been a killer feature.

Surface Arc Mouse technical specifications

Powered by two AAA batteries, the Arc Mouse should last up to six months depending on usage. There is a small door with a latch in the head of the mouse for the batteries on the underside.

Also on the bottom is the Bluetooth pairing button. You simply hold the button for about 10 seconds, and the Bluetooth light will blink rapidly. Just pair the Arc Mouse to Windows 10 using Settings > Devices > Add Bluetooth or other device > Bluetooth. The system downloads a small driver from Windows Update.Then the mouse is all set, with no OS restart required. The mouse can be paired to only one PC at a time.

The bottom houses the battery compartment and Bluetooth sync button.

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The Arc Mouse is smooth and lacks the tackier grip of the all-black Microsoft Arc Touch Mouse SE. There is still the soft-touch rubber in the bendable tail, but it is more muted this time with a silkier feel.

The Surface Arc Mouse looks fantastic, has no creaks, and feels substantial, but it is also extremely light and portable. It accurately matches the look and feel of the Surface PC line.

Microsoft Arc Touch Mouse Bluetooth

Surface Arc Mouse: What's different?

Microsoft ditched the scroll strip from the Microsoft Arc Touch Mouse SE. That strip is used for navigation and acted as a particular point on the mouse head for that function. There was an ingenious haptic feedback system where that scrolling activated a tiny speaker and motor to simulate a physical scroll wheel. It's a weird but satisfying experience.

The design of the new Surface Arc Mouse has more rounded corners than the Microsoft Arc Touch Mouse SE. Additionally, the Surface Arc Mouse is symmetrical whereas the previous version was larger at the top compared to the tail. These changes make the Surface Arc Mouse slightly wider in the tail where the palm of your hand is placed. The arch is also a smidge higher compared to the older version. Both changes make it feel significantly different compared to the Microsoft Arc Touch Mouse SE.

The original Arc Touch Mouse SE (left) versus new Surface Arc Mouse (right).

Finally, on the bottom, Microsoft hid the ribbed nature of the bendable tail. That was an excellent choice as there was something kind of creepy and reptilian about the ribbed tail with the Microsoft Arc Touch Mouse SE.

Surface Arc Mouse: Mixed feelings

For design, the Surface Arc Mouse looks fantastic. However, compared to the Microsoft Arc Touch Mouse SE I don't care for the performance. The original Microsoft Arc Touch Mouse SE fits better in my hand, and I was a huge fan of the haptic scroll strip. The right and left click buttons are also more discernable on the original, whereas the Surface Arc Mouse is one big button with left and right pressure points.

To be fair, you can get used to the new Surface Arc Mouse. Also, by removing that haptic strip, Microsoft can now include horizontal scrolling, which is significant. Nonetheless, that horizontal scrolling gets mixed reviews due to some responsiveness issues.

The original Arc Touch Mouse SE (left) versus new Surface Arc Mouse (right).

Vertical scrolling is neat. You can use one, two, or even three fingers anywhere in the top half for scrolling and it works well. The action is smooth and responsive. Users can adjust the settings for scrolling under Windows 10 settings.

My biggest issue with the Surface Arc Mouse is that I just didn't immediately love when I started using it. I did, however, have that reaction to the original Microsoft Arc Touch Mouse SE. From that perspective, I have a tough time recommending the Surface Arc Mouse as an 'upgrade' if you are enjoying the older version. If, however, the haptic scroll strip and lack of horizontal scrolling drove you nuts, it could be worth the investment.

Contoured edges and a thin design make the Surface Arc Mouse very unique.

There are also the usual potential issues with Bluetooth. Some people detest Bluetooth mice and keyboards due to signal interference that can cause noticeable lag on some PCs. I did not notice that issue with the Surface Pro or Surface Laptop, but I am sympathetic to the complaint. Still, the convenience of 'click and go' and no wires using the Surface Arc Mouse is desirable.

The Surface Arc Mouse also feels less precise than a wired mouse, and sometimes I felt I had to re-click to enable an action.

Surface Arc Mouse review: Concluding thoughts

The Surface Arc Mouse is likely the best travel mouse you can get if you want the most compact, no-fuss setup. The design and colors are outstanding, the build quality is fantastic, and it's just a very cool device. The design is an improvement over the original Arc Touch Mouse SE - it's smoother, cleaner looking, and more elegant.

I think the overall experience is above average, but I'm not ready to give up my Microsoft Arc Touch Mouse SE. I find its performance and ergonomics are just better. The good news is that mouse is still available, and I may pick up another since mine is getting long in the tooth.

The new Surface Arc Mouse (front) has a higher arch than the older version.

Microsoft played it safe with the Surface Arc Mouse and missed an opportunity to try something new. It's very minimal and conservative. Had the top of the Arc Mouse acted as a Precision touchpad with gesture support, I would have been more intrigued.

Pros:

• Brilliant design.
• Super portable and convenient.
• Comfortable to use with smooth navigation.
• Matches new Surface Pro and Surface Laptop.

Cons:

• Not as good as Microsoft Arc Touch Mouse SE.
• Accuracy seems off at times.
• Right and left click buttons take time to get used to.

Related tip – Microsoft Mouse and Keyboard Center

Windows 10 lets you do some basic configurations for the Surface Arc Mouse and other Microsoft Arc mice, but there is a separate Win32 application you can download for free from Microsoft that enables even more features.

Microsoft Arc Touch Mouse Walmart

This app has a bevy of options not found in the default Windows 10 settings.

Using Microsoft Arc Touch Mouse On Mac Windows 10

The Microsoft Mouse and Keyboard Center provides advanced settings that many users will want, including:

• Reverse scrolling option for vertical and horizontal scrolling.
• Three-finger click (new Surface Arc Mouse).
• Scroll sensitivity.
• Disable smooth scroll mode.
• Touch Strip – turn down or disable vibration/sound (Microsoft Arc Touch Mouse SE).

I consider the app a must-download if you want to tweak your Arc mouse. Ironically, those on the Surface Laptop who are using Windows 10 S cannot install this application unless they switch to Windows 10 Pro.

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Microsoft Arc Touch Mouse Instructions

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