Microsoft Office 365 Unable To Activate Mac
Download and install or reinstall Office 365 or Office 2019 on a PC or Mac. And double-click Microsoft Office. See What to try if you can't install or activate. For Office for Mac, you can have up to 25 licenses associated with the same Microsoft account: only one license for an Office 365 subscription and multiple one-time-use installs of Office for Mac Home and Student or Home and Business.
-->Applies to:Office for Mac, Office 2019 for Mac, Office 2016 for Mac
To use Office for Mac in your organization, it needs to be activated. How you activate Office for Mac depends on whether your organization has an Office 365 plan or has a volume license agreement. But in both cases your users won't have to enter any product keys.
Mar 14, 2019 Unable to Activate Office 365 on Mac I have Office 365 working fine on my Air and on a PC. I have downloaded it on my 2010 iMac which is happily updated to Sierra 10.12.6, but when I try to activate word/excel etc the log-in screen for activation comes up, I enter my correct email, and then it goes to a loading screen and stays there.
Note
If you're an Office user trying to activate a personal copy of Office for Mac, follow these instructions instead of reading this article.
Activate Office 365 versions of Office for Mac
If your organization has an Office 365 plan, make sure you assign each user a license for Office before you deploy Office for Mac to your users. If you don't assign a user a license, you can still deploy Office for Mac to that user, but the user won't be able to activate and use Office.
For Office 365 customers, Office for Mac activates by contacting the Office Licensing Service on the internet. The Office Licensing Service keeps track of which users are licensed and how many computers they've installed Office on.
After you deploy Office for Mac, your users are prompted to activate Office the first time they use it. Make sure users are connected to the internet when they activate Office.
On the Sign in to Activate Office screen, users should select Sign In, and then enter their email address and password. After they sign in, users may see an alert asking for permission to access the Microsoft identity stored in their keychain. They should select Allow or Always Allow to continue.
While you can deploy Office for Mac for your users, your users need to sign in and activate Office for Mac for themselves. That's to ensure that the Office Licensing Service properly associates Office for Mac with the correct licensed user.
A program on the Mac, the Office365ServiceV2 daemon, runs once a day to check the user's subscription status. The computer must be connected to the internet to contact the Office Licensing Service. If the computer can't contact the Office Licensing Service after nine days, the user sees a warning message when working in an app.
If the computer can't contact the Office Licensing Service after 30 days, Office goes into reduced functionality mode. This means that the user can open, view, and print existing documents in an Office app, but can't create or edit documents. The user also sees a message in the app that most features aren't available. After the user connects to the internet and the subscription status is verified, all the features of Office are available again.
For each user that you've assigned a license to in Office 365, you can deploy and activate Office for Mac on up to five Macs for the user. If you need to provide Office for Mac on a sixth computer for a user, you need to deactivate an existing installation first. Deactivating an installation doesn't remove Office for Mac from the computer. Instead, the installation goes into reduced functionality mode.
Users can sign into the Office 365 portal to deactivate an existing installation by going to My account > Install status > Manage installs. Or, you can deactivate an installation as an Office 365 administrator. Sign into the Office 365 portal, go to the admin center, and then go to Users > Active Users. Select the user, and then choose Edit for the Office installs property of the user.
Activate volume licensed versions of Office for Mac
To activate a volume licensed version of Office 2019 for Mac or Office 2016 for Mac, use the Volume License (VL) Serializer. You can download the VL Serializer by signing into the Volume Licensing Service Center (VLSC). You run the VL Serializer on each computer. By doing this, your users won't see any activation prompts when they first open Office 2019 for Mac or Office 2016 for Mac.
For more information, see Overview of the Volume License (VL) Serializer.
Related topics
-->Important
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. To learn more about this name change, read this blog post.
For details of when this change takes effect, and what actions admins might need to take, read this article.
Tip
The information in this article is intended for administrators and IT Pros. For information about activating a personal copy of Office, see Activate Office.
Shared computer activation lets you to deploy Office 365 ProPlus to a computer in your organization that is accessed by multiple users. Here are some examples of supported scenarios for using shared computer activation:
- Three workers at a factory share the same physical computer, each worker using Office on that computer during their eight-hour shift.
- Fifteen nurses at a hospital use Office on ten different computers throughout the day.
- Five employees connect remotely to the same computer to run Office.
- Multiple employees use Office on a computer that's located in a conference room or some other public space in the company.
The most common shared computer activation scenario is to deploy Office 365 ProPlus to shared computers by using Remote Desktop Services (RDS). By using RDS, multiple users can connect to the same remote computer at the same time. The users can each run Office 365 ProPlus programs, such as Word or Excel, at the same time on the remote computer.
Shared computer activation is used for situations where multiple users share the same computer and the users are logging in with their own account. If you have users who are assigned individual computers and no other users work on those computers, you use product key activation for Office 365 ProPlus.
Normally, users can install and activate Office 365 ProPlus only on a limited number of devices, such as 5 PCs. Using Office 365 ProPlus with shared computer activation enabled doesn't count against that limit.
How to enable shared computer activation for Office 365 ProPlus
If you have an Office 365 plan that includes Office 365 ProPlus, you can use shared computer activation. Make sure you assign each user a license for Office 365 ProPlus and that users log on to the shared computer with their own user account.
Note
Shared computer activation is also available for the following:
- Subscription versions of Project and Visio. For example, if you have the Project Online Professional plan or Visio Online Plan 2.
- Microsoft 365 Business subscribers, whose version of Office is Office 365 Business. But, Microsoft 365 Business subscribers won't be able to use Group Policy to enable shared computer activation, because Office 365 Business doesn't support the use of Group Policy.
Shared computer activation isn't available for Office for Mac.
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To enable shared computer activation when you deploy Office 365 ProPlus, you need the current version of the Office Deployment Tool, which is available for free from the Microsoft Download Center.
The Office Deployment Tool, combined with a simple text file, is used to install Office 365 ProPlus on the shared computer, and to enable shared computer activation for that computer. Add the following lines when you create the text file.
After Office 365 ProPlus is installed, you can verify that shared computer activation is enabled on that computer.
Note
Here are some other ways that you can enable shared computer activation:
- Download and run the Microsoft Support and Recovery Assistant.
- Use Group Policy by downloading the most current Administrative Template files (ADMX/ADML) for Office and enabling the 'Use shared computer activation' policy setting. This policy setting is found under Computer ConfigurationPoliciesAdministrative TemplatesMicrosoft Office 2016 (Machine)Licensing Settings.
- Use Registry Editor to add a string value of SharedComputerLicensing with a setting of 1 under HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration.
How shared computer activation works for Office 365 ProPlus
Here's what happens after Office 365 ProPlus is installed on a computer that has shared computer activation enabled.
A user logs on to the computer with her account.
The user starts an Office 365 ProPlus program, such as Word.
Office 365 ProPlus contacts the Office Licensing Service on the Internet to obtain a licensing token for the user.
To determine whether the user is licensed to use Office 365 ProPlus, the Office Licensing Service has to know the user's account for Office 365. In some cases, Office 365 ProPlus prompts the user to provide the information. For example, the user might see the Activate Office dialog box.
If your environment is configured to synchronize Office 365 and network user accounts, then the user probably won't see any prompts. Office 365 ProPlus should automatically be able to get the necessary information about the user's account in Office 365.
If the user is licensed for Office 365 ProPlus, a licensing token is stored on the computer in the user's profile folder, and Office 365 ProPlus is activated. The user can now use Office 365 ProPlus.
These steps are repeated for each user who logs on to the shared computer. Each user gets a unique licensing token. Just because one user activates Office 365 ProPlus on the computer doesn't mean Office 365 ProPlus is activated for all other users who log on to the computer.
If a user goes to another computer that also is enabled for shared computer activation, the same steps occur. There is a different licensing token for each computer that the user logs on to.
If a user logs on to a shared computer again, Office 365 ProPlus uses the same licensing token, if it is still valid.
Additional details about shared computer activation for Office 365 ProPlus
Licensing token renewal The licensing token that is stored on the shared computer is valid only for 30 days. As the expiration date for the licensing token nears, Office 365 ProPlus automatically attempts to renew the licensing token when the user is logged on to the computer and using Office 365 ProPlus.
If the user doesn't log on to the shared computer for 30 days, the licensing token can expire. The next time that the user tries to use Office 365 ProPlus, Office 365 ProPlus contacts the Office Licensing Service on the Internet to get a new licensing token.
Internet connectivity Because the shared computer has to contact the Office Licensing Service on the Internet to obtain or renew a licensing token, reliable connectivity between the shared computer and the Internet is necessary.
Reduced functionality mode If the user is not licensed for Office 365 ProPlus, or if the user closed the Activate Office dialog box, no licensing token is obtained and Office 365 ProPlus isn't activated. Office 365 ProPlus is now in reduced functionality mode. This means that the user can view and print Office 365 ProPlus documents, but can't create or edit documents. The user also sees a message in Office 365 ProPlus that most features are turned off.
Activation limits Normally, users can install and activate Office 365 ProPlus only on a limited number of devices, such as 5 PCs. Using Office 365 ProPlus with shared computer activation enabled doesn't count against that limit.
Microsoft allows a single user to activate Office 365 ProPlus on a reasonable number of shared computers in a given time period. The user gets an error message in the unlikely event the limit is exceeded.
Single sign-on recommended The use of single sign-on (SSO) is recommended to reduce how often users are prompted to sign in for activation. With single sign-on configured, Office is activated using the user credentials that the user provides to sign in to Windows, as long as the user has been assigned a license for Office 365 ProPlus. For more information, see Understanding Office 365 identity and Azure Active Directory.
If you don't use single sign-on, you should consider using roaming profiles and include the %localappdata%MicrosoftOffice16.0Licensing folder as part of the roaming profile.
Licensing token roaming Starting with Version 1704 of Office 365 ProPlus, you can configure the licensing token to roam with the user's profile or be located on a shared folder on the network. Previously, the licensing token was always saved to a specific folder on the local computer and was associated with that specific computer. In those cases, if the user signed in to a different computer, the user would be prompted to activate Office on that computer in order to get a new licensing token. The ability to roam the licensing token is especially helpful for non-persistent VDI scenarios.
Activate Office 365 On New Computer
To configure licensing token roaming, you can use either the Office Deployment Tool or Group Policy, or you can use Registry Editor to edit the registry. Whichever method you choose, you need to provide a folder location that is unique to the user. The folder location can either be part of the user's roaming profile or a shared folder on the network. Office needs to be able to write to that folder location. If you're using a shared folder on the network, be aware that network latency problems can adversely impact the time it takes to open Office.
Mac Office Activation Error
If you're using Group Policy, download the most current Administrative Template files (ADMX/ADML) for Office and enable the 'Specify the location to save the licensing token used by shared computer activation' policy setting. This policy setting is found under Computer ConfigurationPoliciesAdministrative TemplatesMicrosoft Office 2016 (Machine)Licensing Settings.
If you're using the Office Deployment Tool, include the SCLCacheOverride and SCLCacheOverrideDirectory in the Property element of your configuration.xml file. For more information, see Configuration options for the Office Deployment Tool.
To edit the registry, go to HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration, add a string value of SCLCacheOverride, and set the value to 1. Also, add a string value of SCLCacheOverrideDirectory and set the value to the path of the folder to save the licensing token.
Note
If you're using Microsoft Application Virtualization (App-V) to deploy Office 365 ProPlus, the registry location is HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice16.0CommonLicensing.
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