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Microsoft Intune Company Portal App For Mac

  1. Microsoft Intune Company Portal App For Mac Download
  2. Microsoft Intune Company Portal App For Mac Windows 10
  3. Intune Company Portal Mac Os
  4. Intune Company Portal App For Macos
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On Microsoft Intune MDM-managed devices, sometimes app installations can fail. When these app installs fail, it can be challenging to understand the failure reason or troubleshoot the issue. Microsoft Intune provides app installation failure details that allow help desk operators and Intune administrators to view app information to address user help requests. The troubleshooting pane within Intune provides failure details, including details about managed apps on a user's device. Details about the end-to-end lifecycle of an app are provided under each individual device in the Managed Apps pane. You can view installation issues, such as when the app was created, modified, targeted, and delivered to a device.

Download Intune Company Portal for PC/Mac/Windows 7,8,10 and have the fun experience of using the smartphone Apps on Desktop or personal computers. Description and Features of Intune Company Portal For PC: New and rising Business App, Intune Company Portal developed by Microsoft Corporation for. In Azure - Microsoft Intune – All Devices, you will see the last check-in time. Be aware that current last check-in time is the time Intune received related device inventory data time, not actual MacOS check-in time to Jamf. This corresponds to what’s in the Company Portal app. Microsoft Intune helps organizations manage access to corporate apps, data, and resources. Company Portal is the app that lets you, as an employee of your company, securely access those resources.

Note

For specific app installation error code information, see Intune app installation error reference.

App troubleshooting details

Intune provides app troubleshooting details based on the apps installed on a specific user's device.

  1. Sign in to the Microsoft Endpoint Manager admin center.

  2. Select Troubleshoot + support.

  3. Click Select user to select a user to troubleshoot. The Select users pane will be displayed.

  4. Select a user by typing the name or email address. Click Select at the bottom of the pane. The troubleshooting information for the user is displayed in the Troubleshoot pane.

  5. Select the device that you want to troubleshoot from the Devices list.

  6. Select Managed Apps from selected device pane. A list of managed apps is displayed.

  7. Select an app from the list where Installation Status indicates a failure.

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    Note

    The same app could be assigned to multiple groups but with different intended actions (intents) for the app. For instance, a resolved intent for an app will show excluded if the app is excluded for a user during app assignment. For more information, see How conflicts between app intents are resolved.
    If an installation failure occurs for a required app, either you or your helpdesk will be able to sync the device and retry the app install.

Microsoft Intune Company Portal App For Mac

The app installation error details will indicate the problem. You can use these details to determine the best action to take to resolve the problem. For more information about troubleshooting app installation issues, see Android app installation errors and iOS app installation errors.

Note

You can also access the troubleshooting pane by pointing your browser to: https://aka.ms/intunetroubleshooting.

User Group targeted app installation does not reach device

The following actions should be considered when you have problems installing apps:

Microsoft Intune Company Portal App For Mac Download

  • If the app does not display in the Company Portal, ensure the app is deployed with Available intent and that the user is accessing the Company Portal with the device type supported by the app.
  • For Windows BYOD devices, the user needs to add a Work account to the device.
  • Check if the user is over the AAD device limit:
    1. Navigate to Azure Active Directory Device Settings.
    2. Make note of the value set for Maximum devices per user.
    3. Navigate to Azure Active Directory Users.
    4. Select the affected user and click Devices.
    5. If user is over the set limit then delete any stale records that are no longer needed.
  • For iOS/iPadOS DEP devices, ensure that the user is listed as Enrolled by User in Intune Device Overview pane. If it shows NA, then deploy a config policy for the Intune Company Portal. For more information, see Configure the Company Portal app.

Win32 app installation troubleshooting

Select the Win32 app that was deployed using the Intune management extension. You can select the Collect logs option when your Win32 app installation fails.

Important

The Collect logs option will not be enabled when the Win32 app has been successfully installed on the device.

Before you can collect Win32 app log information, the Intune management extension must be installed on the Windows client. The Intune management extension is installed when a PowerShell script or a Win32 app is deployed to a user or device security group. For more information, see Intune Management extension - Prerequisites.

Collect log file

To collect your Win32 app installation logs, first follow the steps provided in the section App troubleshooting details. Then, continue with the following steps:

  1. Click the Collect logs option on the Installation details pane.

  2. Provide file paths with log file names to begin the log file collection process and click OK.

    Note

    Log collection will take less than two hours. Supported file types: .log,.txt,.dmp,.cab,.zip,.xml,.evtx, and.evtl. A maximum of 25 file paths are allowed.

  3. Once the log files have been collected, you can select the logs link to download the log files.

    Note

    A notification will be displayed indicating the success of the app log collection.

Win32 log collection requirements

There are specific requirements that must be followed to collect log files:

  • You must specify the complete log file path. ​
  • You can specify environment variables for log collection, such as the following:
    %PROGRAMFILES%, %PROGRAMDATA% %PUBLIC%, %WINDIR%, %TEMP%, %TMP%
  • Only exact file extensions are allowed, such as:
    .log,.txt,.dmp,.cab,.zip,.xml
  • The maximum log file to upload is 60 MB or 25 files, whichever occurs first.
  • Win32 app install log collection is enabled for apps that meet the required, available, and uninstall app assignment intent.
  • Stored logs are encrypted to protect any personal identifiable information contained in the logs​.
  • While opening support tickets for Win32 app failures, attach the related failure logs using the steps provided above.

Troubleshooting apps from the Microsoft Store

The information in the topic Troubleshooting packaging, deployment, and query of Microsoft Store apps helps you troubleshoot common problems you might encounter when installing apps from the Microsoft Store, whether by using Intune, or by any other means.

App troubleshooting resources

Microsoft Intune Company Portal App For Mac Windows 10

Next steps

  • For additional Intune troubleshooting information, see Use the troubleshooting portal to help users at your company.
  • Learn about any known issues in Microsoft Intune. For more information, see Intune Customer Success.
  • Need extra help? See How to get support for Microsoft Intune.
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Intune Company Portal Mac Os

Enroll your macOS device with the Intune Company Portal app to gain secure access to your work or school email, files, and apps.

Intune Company Portal App For Macos

Organizations typically require you to enroll your device before you can access proprietary data. After your device is enrolled, it becomes managed. Your organization can assign policies and apps to the device through a mobile device management (MDM) provider, such as Intune. To get continuous access to work or school information on your device, you must configure your device to match your organization’s policy settings.

This article describes how to use the Company Portal app for macOS to enroll, configure, and maintain your device so that you meet your organization's requirements.

What to expect from the Company Portal app

During initial setup, the Company Portal app requires you to sign in and authenticate yourself with your organization. Company Portal then informs you of any device settings you need to configure to meet your organization's requirements. For example, organizations often set minimum or maximum character password requirements that you'll be required to meet.

After you enroll your device, Company Portal will always make sure that your device is protected according to your organization's requirements. For example, if you install an app from an untrusted source, Company Portal will alert you and might restrict access to your organization's resources. App protection policies like this one are common. To regain access, you'll likely need uninstall the untrusted app.

If after enrollment your organization enforces a new security requirement, such as multi-factor authentication, Company Portal will notify you. You'll have the chance to adjust your settings so that you can continue to work from your device.

To learn more about enrollment, see What happens when I install the Company Portal app and enroll my device?.

Get your macOS device managed

Use the following steps to enroll your macOS device with your organization. Your device must be running macOS 10.12 or later.

Note

Throughout this process, you might be prompted to allow Company Portal to use confidential information that's stored in your keychain. These prompts are part of Apple security. When you get the prompt, type in your login keychain password and select Always Allow. If you press Enter or Return on your keyboard, the prompt will instead select Allow, which may result in additional prompts.

Install Company Portal app

  1. Go to Enroll My Mac.
  2. The Company Portal installer .pkg file will download. Open the installer and continue through the steps.
  3. Agree to the software license agreement.
  4. Enter your device password or registered fingerprint to install the software.
  5. Open Company Portal.

Important

Microsoft AutoUpdate might open to update your Microsoft software. After all updates are installed, open the Company Portal app. For the best setup experience, install the latest versions of Microsoft AutoUpdate and Company Portal.

Enroll your Mac

  1. Sign in to Company Portal with your work or school account.

  2. When the app opens, select Begin.

  3. Review what your organization can and can't see on your enrolled device. Then select Continue.

  4. If prompted to, enter your device password on the Install management profile screen.

  5. On the Confirm device management screen, select Open System Preferences.

  6. Your device's system preferences will open. Select Management Profile from the device profiles list and then select Approve > Approve.

  7. Return to Company Portal and select Continue.

  8. Your organization might require you to update your device settings. When you're done updating settings, select Check settings.

  9. When setup is complete, select Done.

Troubleshooting and feedback

If you run into issues during enrollment, go to Help > Send Diagnostic Report to report the issue to Microsoft app developers. This information is used to help improve the app. They'll also use this information to help resolve the problem if your IT support person reaches out to them for help.

After you report the problem to Microsoft, you can send the details of your experience to your IT support person. Select Email Details. Type in what you experienced in the body of the email. To find your support person's email address, go to the Company Portal app > Contact. Or check the Company Portal website.

Additionally, the Microsoft Intune Company Portal team would love to hear your feedback. Go to Help > Send Feedback to share your thoughts and ideas.

Unverified profiles

When you view the installed mobile device management (MDM) profiles in System Preferences > Profiles, some profiles might show an unverified status. As long as the management profile shows a verified status, you don’t need to be concerned.

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The management profile is what defines the MDM channel connection. As long as the management profile is verified, any other profiles delivered to the machine via that channel inherit the security traits of the management profile.

Updating the Company Portal app

Updating the Company Portal app is done the same way as any other Office app, through Microsoft AutoUpdate for macOS. Find out more about updating Microsoft apps for macOS.

Next Steps

Still need help? Contact your company support. For contact information, check the Company Portal website.